FAQs & Policies

FAQs

  • Check-in anytime after 3pm on the day of your arrival!

    Our busy cleaning schedules mean we typically can’t accommodate many early check-ins, but if you’re in the area early, let us know and we’ll send you some fun recommendations in town. We’ll give you a heads-up when your room is clean!

    Check-out is at 10am. Typically, we can’t extend check-out times due to turnover schedules with our cleaners.

  • Our check-in process is contactless, so go ahead and check right into your cabin or suite upon arrival using the information sent to you by email.

  • If you’re staying in a pet-friendly cabin or suite, then yes!

    If you plan to bring your dog, give us a heads-up when you book, and please thoroughly read through and agree to our pet policy here.

Policies

  • You can cancel your stay up to 30 days before check-in for any reason (regardless of the platform you booked through).

    We honor cancellations within 30 days of check-in (minus the 5% credit card processing fee) if you’re within 48 hours of booking, or if you have a special circumstance with proof. Inquire for extenuating circumstances.

    We highly recommend adding travelers’ insurance to your reservation upon booking. Life happens, and trips to the mountains can be unpredictable. We recommend Spot Trip Insurance—it’s an easy and affordable way to cover up to 100% reimbursement on all of your trip expenditures for unexpected life events that result in cancellation (like illness, natural disasters, jury duty, job requirements, and more): https://www.getspot.com/trip-affiliates/field-guide

  • All reservations are charged in full 30 days before your check-in date.

    If a reservation is made less than 30 days in advance, the reservation is charged in full at the time of booking.

    Payment failures within 30 days of check-in are subject to cancellation. Don’t worry–we work hard to reach you for payment if anything is missing!

    Taxes & Fees: In addition to the base rate and cleaning fee, your reservation will include a state-specific tax paid directly to local and state tax boards. Reservations with approved dog(s) will also have a pet fee ($20 per dog per night, free after 3 nights).

  • If you’re staying in a pet-friendly unit and plan to bring your dog along, please read through, agree to, and share our pet policy with your group upon booking.

  • If you’re staying in a cabin or suite with a hot tub, please read through, agree to, and share our hot tub policy with your group upon booking.

  • All of our buildings are smoke-free, including the interiors, porches, and decks. Please read our property-specific smoking policies on their dedicated websites.

  • Please see our property-specific websites for more!