FAQs & Policies

FAQs

  • Check-in anytime after 3pm on the day of your arrival!

    Our busy cleaning schedules mean we typically can’t accommodate many early check-ins, but if you’re in the area early, let us know and we’ll send you some fun recommendations in town. We’ll give you a heads-up when your room is clean!

    Check-out is at 10am. Typically, we can’t extend check-out times due to turnover schedules with our cleaners.

  • Our check-in process is contactless, so go ahead and check right into your cabin or suite upon arrival using the information sent to you by email.

  • If you’re staying in a pet-friendly cabin or suite, then yes!

    If you plan to bring your dog, give us a heads-up when you book, and please thoroughly read through and agree to our pet policy here.

Policies

  • You can cancel your stay up to 30 days before check-in for any reason (regardless of the platform you booked through).

    Once you’re within the 30-day mark, we’ll do our best to rebook your dates and refund you what we recoup. We retain a 5% fee to cover the cost that our payment processing platform (Stripe) charges us to refund your original payment.

    We honor cancellations within 30 days of check-in (minus the 5% credit card processing fee) if you’re within 48 hours of booking, or if you have a special circumstance with proof. Extenuating circumstances include:

    • Positive COVID-19 test result before arrival

    • Road closures or travel restrictions that prohibit travel to the property on your date of arrival

    • Unexpected surgery, a required emergency medical test, or serious illness/injury for the guest(s) or an immediate family member

    • Death of the primary guest, additional guests, an immediate family member, caregiver, or pet

    • Wildfires threatening the safety of the property and guests, or AQI over 150 on the date of your arrival

  • All reservations are charged in full 30 days before your check-in date.

    If a reservation is made less than 30 days in advance, the reservation is charged in full at the time of booking.

    Payment failures within 30 days of check-in are subject to cancellation. Don’t worry–we work hard to reach you for payment if anything is missing!

    Taxes & Fees: In addition to the base rate and cleaning fee, your reservation will include a state-specific tax paid directly to local and state tax boards. Reservations with approved dog(s) will also have a pet fee ($20 per dog per night, free after 3 nights).

  • If you’re staying in a pet-friendly unit and plan to bring your dog along, please read through, agree to, and share our pet policy with your group upon booking.

  • If you’re staying in a cabin or suite with a hot tub, please read through, agree to, and share our hot tub policy with your group upon booking.

  • All of our buildings are smoke-free, including the interiors, porches, and decks. Please read our property-specific smoking policies on their dedicated websites.

  • Please see our property-specific websites for more!